Gratz Alfonso is a Service Delivery Manager at CGI with over 10 years of experience in providing Application Support, particularly for EIM and ERP clients across various industries. They began their career as an Application Support Consultant at Eastwind Enterprise, where they provided second level support for Microsoft Dynamics GP clients. At CGI, Gratz managed multiple engagements in the Retail, In-House Applications, and Utilities sectors, successfully securing support contract renewals and contributing to revenue growth. They also held positions as Team Lead in Application Support and Business Analyst. Gratz is currently pursuing a Bachelor of Science in Business Administration at De La Salle-College of Saint Benilde.
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