Henrique Carvalho is a seasoned professional with extensive experience in operations and consulting delivery. They held the role of Account Manager at The Adecco Group in 2012, where they managed client portfolios and ensured customer satisfaction. From 2014 to 2019, they served as Director Consulting Delivery & Fleet Operations Director at CGI, overseeing significant business operations. Previously, they worked at Optimus - Comunicações S.A. as a Contact Center Specialist, and as a Contact Center Operations Manager at Randstad, where they managed operational teams and improved customer service standards. Their diverse experience reflects a strong commitment to operational excellence and client relationship management.
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