Jake Pywell, PhD, is a Senior User Researcher at CGI, where they implement user-centered principles across teams and advocate for effective user research. Jake has a strong background in user insights, having previously worked as a User Researcher for the Crown Prosecution Service and a Research Assistant at Northumbria University, focusing on online privacy concerns among older adults. They also completed a PhD researching mobile mental health interventions and their acceptance within the NHS. Jake is passionate about professional development and continuous improvement.
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