James Froude is a seasoned IT Service Delivery Manager with over 18 years of experience in Financial Services and Managed Services Consultancy. They began their career as a Fraud Analyst at NatWest and progressed through various roles, including Area Customer Advisor and Test Analyst, at Yorkshire Building Society Group. Currently, they serve as a Service Delivery Manager at CGI, having previously held positions such as Release Manager and Service Manager at BJSS. James holds an A Level in Information Technology from Pontefract NEW College, which laid the foundation for their extensive understanding of IT service management and delivery.
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