James Nelson is an experienced Client Engagement Manager at CGI, with a tenure that began in June 2009. In this role, James coordinates and manages conference calls with vendors and clients, facilitating the resolution of major and critical incidents in a 24x7x365 environment. Previous positions at CGI include acting Service Desk Manager, overseeing a team of 12-15 agents, and serving as a Trainer for Connect For Health Colorado. Additional roles include IT Account Administrator at Bombardier Aerospace and Team Lead at Knowledge Universe. James also contributed as Vice President of Vendor Relations for HDI San Antonio Local Chapter from March 2017 to March 2021. Educational background includes attendance at Philander Smith University from 1993 to 1996.
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