Jessica Strand is a Service Delivery Manager and Subject Matter Expert in Digital Workplace Services at CGI, focusing on ensuring seamless service delivery to clients. With extensive experience in change management and customer relations, Jessica has worked across various sectors including government, finance, and healthcare. Previously, they served as a certificate administrator and investigator at Försäkringskassan, where they handled customer complaints and educated colleagues. Jessica holds a certificate in ITIL 4 Foundation and has a background in communication and media from Kristianstad University and Informationslinjen.
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