Jim Lindfors is a seasoned professional in IT service management and organizational change, currently serving as Director and IT service management architect at CGI since February 2022. With extensive experience in various leadership roles across multiple organizations, including Securitas Intelligent Services and Capio Animo Patientiam Consulting AB, Jim specializes in improving organizational agility and service delivery capabilities. Previous positions include managing operational excellence and product ownership in ITSM, and providing consulting services in ITIL and ISO/IEC 20000. Jim's educational background includes studies at Stockholm University and Thorildsplans Gymnasium, demonstrating a strong foundation in technical disciplines.
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