Joonas Laine

Joonas Laine is a ServiceNow certified professional with five years of experience specializing in implementing various ServiceNow modules, integrating systems, and developing platform features and applications. They previously served as a Senior ServiceNow Consultant at CGI and have held positions in customer service, sales, and marketing communications. Joonas has a Bachelor’s Degree in Business Administration and Management from Laurea University of Applied Sciences, complemented by studies at Dongguk University and Helsinki Business College. They are currently focused on deepening their knowledge in processes and service modeling, driven by a commitment to continuous learning and delivering innovative solutions for customers.