Karen Ferrario

Karen Ferrario possesses extensive experience in quality assurance and customer service roles across multiple organizations. At CenturyLink, as a Quality Assurance Analyst from March 2012 to March 2015, responsibilities included ensuring exceptional service quality and auditing calls for improvements. Karen has been serving as an IELTS Invigilator at Canada College since July 2017. Previous roles also include an EVA position at OutsourcingThingsDone.com in 2010, where service delivery and contract proofreading were key responsibilities. Additionally, Karen held various titles at CGI, including Information Technology Consultant and Quality Assurance Coordinator, and worked as a Subject Matter Expert Escalations Associate at Cognizant Technology Solutions, focusing on providing high-quality responses to customer inquiries through extensive research.