Karthik Nagaramu is a seasoned ServiceNow Architect with over 18 years of experience in implementing ITSM tools and consulting according to ITIL best practices. They worked at BMC Software as a Remedy Consultant, where they gathered and analyzed customer business needs, drafted technical design documents, and conducted workshops. At CGI, Karthik held the position of Software Engineer and later returned to CGI as a ServiceNow Architect. Their professional journey also includes roles at CloudFX Pte Ltd, Hewlett-Packard, and Unisys, where they contributed to ITSM implementations and upgrades. Karthik holds a Bachelor of Technology from Amrita School of Engineering, Coimbatore.
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