Keiko Okura is an experienced User Researcher currently engaged at CGI and Sparck, contributing to user research projects for various public and private sector clients. Keiko leads research activities for a major UK public healthcare organization and has substantial involvement in enhancing digital user experiences for UK air travel services and various public sector organizations. Additionally, Keiko serves as a Service Designer with ANKR DESIGN Inc., specializing in design research, analysis, and prototyping. Previous roles include collaboration on healthcare service design projects, junior UX/UI design, and account management in the recruitment and industrial sectors. Keiko holds a Master’s degree in Design Innovation and Service Design from The Glasgow School of Art, along with various certifications in product design and web development, and a Bachelor's degree in Applied Chemistry from Meiji University.
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