Keiren O'Brien is a qualified IT Service Delivery Manager at CGI, currently responsible for the management of various teams and the organisation of the Service Management Capability of BJSS. With over 13 years of experience in IT Service Management, Keiren has demonstrated proficiency in adapting methodologies like ITIL, DevOps, Agile, and Scrum to meet client needs. Previously, Keiren served at BAE Systems Applied Intelligence and Detica in roles focused on service delivery management and operational support. Keiren also held a part-time position as a People Lead, overseeing pastoral care for a large business unit at BJSS, showcasing a strong commitment to people management and operational excellence. Keiren earned a Bachelor of Science in Computer Science with First Class Honours from the University of Newcastle-upon-Tyne.
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