Laura Horsting is a seasoned people manager with 14 years of experience in change management, specializing in process improvement and stakeholder engagement. They have a diverse background supporting organizational change initiatives, often collaborating with resistant users in complex environments. Currently, Laura serves as the Deputy Director of Customer Experience at CGI, where they lead a team focused on implementing a new financial system for the US government while also addressing user pain points. Laura's previous roles include positions as a Group Fitness Instructor at Gold's Gym, Travel Director at Girl Scouts Nation's Capital, and Corporate Trainer at CGI. Educated at Mary Washington College, Laura is pursuing a Bachelor's degree in Cultural Anthropology and Theatre.
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