Louise Freeman is an experienced and motivated Service Delivery Manager with a background in IT outsourcing, specializing in delivering top-tier service to high-profile clients across sectors such as Government, Energy & Utilities, and the Public sector. With a strong focus on supporting and developing team members, they manage a high-quality service for over 150 clients. Louise has held various roles, including Senior Service Delivery Manager at CGI and Customer Service Advisor at Lloyds Banking Group. They possess expertise in service management, incident management, and continuous service improvement, underpinned by relevant qualifications from Talk Training in Team Leadership and Business Administration.
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