Luis MANTILLA

Luis Mantilla is a Lead Consultant for Business Improvement Architecture at CGI, where they have developed CRM and xRM practices since 2013. With over 11 years of experience as a CRM Consultant and Business Improvement Architect, they have held senior partner positions at 1to1 S.A.C., ACTIF Mgmt, and Tr@viata. Luis earned an MBA in Finance Marketing and Management from the Massachusetts Institute of Technology, as well as a Bachelor of Science in Mechanical Engineering from Cornell University. They are fluent in multiple languages and possess certifications in Microsoft Dynamics CRM, ITIL, and PRINCE2.