Luis Santos is a results-oriented IT professional with over 14 years of experience in service acceptance, quality management, and change/project management within the telecoms and IT sectors. They have held roles such as IT Manager at Park Plaza Cardiff Hotel and Telecoms Service Acceptance and Quality Lead at CGI, where they managed large-scale transitions into business-as-usual service support while ensuring compliance with quality and operational standards. Luis's education includes a BSc (Hons) in Information Systems from Cardiff University and an NVQ Level III in Hospitality from Escola de Hotelaria e Turismo de Lisboa. Recognized for analytical thinking and adaptability, they excel in mentoring teams and driving continuous improvement initiatives.
This person is not in the org chart
This person is not in any teams
This person is not in any offices