Magnus Håkansson is currently a Process Manager at CGI Sweden, where they oversee various ITIL processes and manage service delivery. They have previously served as a Change Manager at WM-Data from 2001 to 2006, focusing on controlling the lifecycle of changes within IT services. Additionally, Magnus held roles in monitoring customer systems and maintaining mainframe operations. They are ITIL certified and emphasize teamwork, continuous learning, and a positive approach to problem-solving in their professional philosophy.
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