Marcia Bouvay

Marcia Bouvay (Wheeler) is a Manager Consulting Director with 25 years of helpdesk and customer service experience, alongside 10 years in IT and medical insurance. They have previously worked at companies such as Humana Insurance and CGI, where they managed teams and focused on optimizing service desk operations. Marcia holds several certifications, including ITIL, CompTIA A+, and is a Microsoft Certified System Administrator, enhancing their technical expertise. They completed their education at Microsoft IT Academy, obtaining an MCSA in IT, and graduated from Judson High School with a diploma in General Studies.