Mario Boileau has extensive experience in IT systems and support, currently serving as a Business Systems Analyst and Subject Matter Expert for BMC/Remedy ITSM at CGI since July 2005. Key achievements include implementing and managing BMC Remedy 8 through the ITSM 8.1 patch 001 project. Prior to this role, Mario worked at Bell Sympatico from 1999 to 2005 in various senior support positions, providing technical support for networking and system configurations. Mario's educational background includes studies at De La Salle, Laurendeau, and St. Paul.
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