Mark Merluza

Mark Merluza is a Service Delivery Manager at CGI Philippines with over 12 years of experience in the business process outsourcing industry, focusing on financial reporting and control, operations management, and project management. Previously, Mark held various roles at companies including San Miguel Corporation, Accenture, and Xerox, contributing significantly to transition management, business analytics, and client relationship management. Mark's educational background includes a Master's degree and a Bachelor's degree from the University of the Philippines. In their current role, Mark manages a team providing operational support to clients across CGI’s Strategic Business Units, overseeing a range of offshore services including financial reporting and quality assurance.