Matthew Williams is an experienced Service Delivery Manager at CGI, with over 15 years in delivering high availability applications across the Defence, Central Government, and Energy and Utilities sectors. They have held multiple roles at CGI since 2011, including Service Lead and Service Delivery Manager, and previously interned at the German Academic Exchange Service (DAAD). Matthew holds professional qualifications such as ITIL V3, ITIL Intermediate Certificate in IT Operational Support, PRINCE 2, and BCS change management, and earned a BA (Hons) from the University of the West of England.
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