Michael Johnson is a Salesforce Functional Consultant currently focused on leveraging Salesforce to enhance operational efficiency and customer experience across industries. With a diverse background in Quality Management, Commercial Sales, and Project Leadership, they specialize in converting complex business requirements into scalable Salesforce solutions. Previously, Michael worked at CGI, where they led strategic planning and migration efforts for a new Salesforce setup, and held roles at various companies, including Tractor Supply Company and Total Safety US, Inc., where they honed skills in stakeholder engagement, user training, and process improvement. Their commitment to building strong cross-functional teams has consistently supported successful CRM implementations aligned with business objectives.
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