Nic Miles is a seasoned IT Service Management professional with over 25 years of experience in transforming IT service delivery to enhance business value. Currently, Nic serves as the Director of Consulting Delivery at CGI, where they lead a team of 400 in the UK Service Desk, dedicated to personal and professional development. Previously, Nic held roles at HBOS and Lloyds Banking Group, focusing on incident management and root cause analysis. Nic earned a Bachelor of Science degree in Business Studies from Swansea University.
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