Ottman JANA is a Senior Major Incident & Problem Manager at CGI with extensive experience in the information technology and services industry. They have previously worked as an IT Support Consultant at Econocom, where they resolved complex incidents and contributed to process improvement projects. Ottman also served as a Process Manager, overseeing high-priority incidents and facilitating root cause analyses. They graduated with a Master's degree in Information Systems Security and possess a strong skill set in Cisco technologies, databases, and Python.
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