Paul Phillips is a Solution Owner at CGI, where they manage Service Desk Teams at a SDI 5 Star accredited Service Desk supporting over 180 contracts with over 300 staff. They are responsible for overseeing Service Desk finances and have driven significant reductions in standard costs and efficiencies. With a background as a Senior Service Desk Operations Director, Paul is passionate about continual service improvement. Paul earned a BSc (Hons) in Criminology from The University of Glamorgan from 2000 to 2003.
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