Phil Thornton is an experienced customer-focused professional with over 20 years in the energy industry, including more than 5 years in the Australian sector. They have led various projects for the NextGen Innovation team at EnergyAustralia and have been trained as a Product Owner under an Agile framework. Prior to their time in Australia, Phil spent 16 years in various roles within the UK energy sector, gaining a thorough understanding of the service industry. Currently, Phil serves as a Senior Consultant at CGI, supporting a B2B energy retailer through industry-wide projects while continuing to champion customer experience and operational excellence.
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