Praful Agrawal is an experienced IT professional specializing in IT operations, AIOps, and service delivery management. Praful served as an Associate Project Manager at HCL Technologies from 2006 to 2010, where responsibilities included requirement gathering and performance testing. In 2019, Praful held roles at CGI, initially as a Manager of Technical Support, focusing on incident and change management, and later as a Lead Analyst, emphasizing technical troubleshooting and problem management. Praful earned a Master of Computer Applications (MCA) degree from Delhi University in 2001.
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