Roy Cummins

Roy Cummins has over 23 years of experience in call center management and operations. Since July 2011, Roy has served as Call Center Manager at CGI, overseeing a large account and ensuring the achievement of key performance indicators. Previously, between April 2000 and July 2011, Roy held several positions at Conduit, including Call Center Manager, where responsibilities involved managing a large team and fostering client relationships, and Operations Manager, overseeing customer care across multiple sites. Roy also has a background as a Commercial Analyst and Operations Coordinator, focusing on revenue enhancement and KPI management. Educationally, Roy holds a Diploma in Construction Technology from Bolton Street College Dublin and has completed both Intermediate and Leaving Certificates at Mount Temple Comprehensive School.