Sal Siracusa is currently a Senior Consultant - Service Integrator at CGI, where they ensure smooth coordination and delivery of client requests. Previously, they served as a Senior Service Availability Manager at IBM Global Services from 2015 to 2021, overseeing a team responsible for 24x7 service availability for thousands of servers. Earlier in their career at IBM, they held various roles, including Midrange Operations Team Lead, where they optimized service delivery and created operational documentation for efficiency. Sal earned an IT Certificate in Computer Sciences from McGill University and a Diplome d'etudes Collegiales in Pure and Applied Sciences from Dawson College.
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