Saoussan OUAHBI

Saoussan OUAHBI is a Service Delivery Manager at Capgemini with a focus on ITIL V4 and Scrum methodologies. With nine years of experience in client relationship management and team leadership, they have demonstrated expertise in project steering and monitoring, particularly in TMA, MCO, and service management. Saoussan's previous roles include positions at BDSI Maroc, CGI, Dell, and Meditel, where they contributed to technical support, incident management, and network optimization. They hold a degree in Computer Systems Networking and Telecommunications from the Ecole Marocaine des Sciences de l'ingénieur.