Soukaina Ourdane began their career as a Help Desk Support Specialist at Totalcall from 2009 to 2012. They then advanced to an ITSM Process Manager role at Atos, where they worked from 2012 to 2024. Currently, Soukaina serves as a Chargé de Projet Transition&RUN - Senior ITSM Process Manager at CGI, where they manage change processes, collaborate with teams, and ensure smooth integration between existing operations and new projects.
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