Sylvain Bey is a Directeur Conseil and Expert in Process Automation at CGI, where they lead the Smart Automation offering for the Auvergne Rhône-Alpes Business Unit. Previously, they held various roles at Wolseley, including Service Support Manager and Service Support Team Leader, focusing on IT support management in an ITIL environment. Sylvain has extensive expertise in IT support, process optimization, and automation tools. They have also contributed to the digital transformation of support services and managed specialized teams in Smart Automation across multiple locations. Sylvain's educational background includes a Baccalauréat in Lettres from Lycée privé Champagnat and a VAE in Community College Education from GRETA Académie de Lyon.
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