Teresa Partanen has extensive experience in customer experience and service management, holding positions such as Customer Experience Specialist at Fredman Group from April 2022 to April 2024, where responsibilities included marketing and development of customer experience, as well as chatbot implementation. Prior to this role, Teresa served as Customer Service Manager at Fredman Group, overseeing the Customer Care Center and developing support services within the FoodTech sector. Teresa's background includes a Sales Manager position at TeliaSonera, and roles in customer service at Sonera, demonstrating a solid foundation in customer relationship management. Currently, Teresa is a Consultant and Aromi Service Manager at CGI, contributing expertise in various organizational development tasks. Additionally, Teresa enhanced sales strategies as a Senior Web Sales Specialist at Upseller Finland Oy, focusing on chat sales implementation and customer maintenance.
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