Tommi Luhtala

Tommi Luhtala is a Service Designer at CGI, with a strong background in information technology, healthcare, telecommunications, public, retail, and insurance industries. Previously, Tommi held roles such as Design Lead at Telia Company and Customer Experience Designer at Telia, where they focused on enhancing customer experiences through design thinking. With a Master's Degree in Communication Economics and a minor in Industrial Management from Aalto University, Tommi combines business design with customer experience to coach stakeholders on improving profitability through better design methodologies. Tommi's career began as a Sales Agent at Sonera Kauppa, where they gained valuable customer interaction experience and achieved multiple sales awards.