Zakaria Ouarda is a seasoned problem manager and project leader at TELUS International Digital Solutions, where they optimize service desk operations and enhance IT support through ITIL frameworks. Previously, they held roles at CGI as a problem manager and at HCL Technologies as a senior business analyst project lead, driving service improvements and managing teams effectively. Zakaria has also contributed to customer service at Samsung Electronics France and gained valuable experience as a technical expert at Consort NT. Currently, they are pursuing an MBA in project management and digital transformation at Eslsca Paris - Campus Rabat.
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