Frederick Svantner is a seasoned professional with extensive experience in client engagement and service delivery management, currently serving as Director and Client Engagement Management Leader at CGI since October 1999. Key roles include oversight of Incident, Problem, and Change Management services, optimizing operations for Canadian and Indian teams, and delivering high-quality services across various sectors such as banking and telecommunications. Frederick has a solid foundation in technical support and programming, with previous positions at Cogeco Cable, Corporatek, Bell, and Stanley Security Solutions. An AEC degree in Micro-computer and Networking was obtained from Institut Supérieur d’Électronique.

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