Derrick Rincon is a highly skilled Technical Support Specialist II at CHA Consulting, Inc., with a strong track record in enhancing customer satisfaction and operational efficiency. Since June 2021, Derrick has contributed to a 90% increase in customer satisfaction and improved overall company efficiency by 20% through the resolution of over 2,000 technical inquiries. Previously, Derrick served as a Desktop Support Technician at Ascension, meeting service level agreement goals by resolving over 3,000 tickets. Derrick's experience also includes work as a Helpdesk Technician at MAXIMUS, where customer service ratings improved by 45%. Derrick has earned a certificate in Sales Engineer Training from Careerist and is pursuing further education at Fulton-Montgomery Community College.
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