Chai Class Consulting provides expert healthcare operations advisory
services, helping organizations diagnose problems and opportunities,
implement high-impact programs and optimize performance in complex
environments. Chai Class Consulting is the operational partner of choice for
healthcare leaders that need more than a strategy deck. We bring the
structure, leadership and follow-through to make transformational goals a
reality, designing scalable programs that deliver measurable outcomes and
organizational success.
Founder Silvana Fischman, DDS(Intl), MHA, CRC brings over 20 years of
clinical operations leadership, having built, scaled, and optimized initiatives
across risk-based models, specialty care, quality improvement, and clinical
documentation. She has led large, matrixed teams and driven enterprise
results in chronic disease programs, value-based care performance and
quality ratings, always with a focus on pragmatic, data-informed execution.

From strategic vision to frontline execution, we help you activate
performance where it matters most.

What We Solve For:
•Programs that are well-designed but under-delivered
• Operational bottlenecks limiting clinical performance
• Unfocused, poorly prioritized projects and initiatives that are not
delivering value
• Fragmented documentation or coding practices reducing revenue
accuracy

What We Offer:
• Problem, Gap and Opportunity Analysis – a ground-up, root-cause
analysis of challenges to surface opportunities for improvement, even
when the issues aren’t fully defined
• Program Design and Implementation – from concept to clinic, from one
market to multiple
• Operational Turnarounds and Standardization – aligning people process
and technology for sustainable results
• Performance Management – tracking KPIs, training leaders, and coaching
site teams to achieve goals
• Change Management – executive support and frontline enablement for
smoother rollouts and adoption
• Quality and Risk Adjustment Optimization

Chai Class Consulting

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