Sera L.

Sera L. currently serves as the Lead Customer Support Specialist at Chainalysis, providing hands-on support and resolving complex customer inquiries. Prior experience includes roles as a Customer Support Specialist at Chainalysis and a Customer Support Senior Associate at 3i Inc., where Sera improved customer experiences and implemented automated systems. Additional experience encompasses a variety of customer support and eCommerce positions, focusing on technical issues and user experience optimization. Sera holds a Bachelor's degree in Business Administration and Global Studies from Pusan National University and a High School Diploma in Business Process and Systems Engineering from Temasek Polytechnic.