Ralph Llaguno

Technical Support Team Lead at Champion Data

Ralph Llaguno is currently the Technical Support Team Lead at Champion Data, responsible for providing technical training to the L1 team, managing performance through internal KPIs, and liaising with clients on various concerns. Previously, Ralph served as a Level 3 Technical Officer, demonstrating expertise in application support and cloud technologies, particularly AWS. Ralph's experience also includes a tenure at Maya as a Site Reliability Engineer, where automation of services and alerts was a key focus, and various roles in operations engineering. Early career internships at eTelligent Solutions Inc. and Fusion BPO Services Phils. Inc. involved web development and technical support, respectively. Ralph holds a Bachelor of Science in Computer Engineering from the Polytechnic University of the Philippines, completed in 2016.

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