Eric Billou

Eric Billou possesses over 20 years of extensive experience in logistics and customer service management, primarily in leading roles at CHANEL and Philips Lighting. At CHANEL since 2013, Eric has successfully implemented an ERP system, managed international logistics operations, and developed performance indicators to enhance service quality. Prior roles at Philips Lighting included overseeing customer service operations across EMEA, optimizing processes, managing complaints, and coordinating logistics management. Eric holds a DESS in Management de Projets Logistiques from Paris-Pantheon-Assas University, affirming a solid educational foundation in supply chain management.