Eric Chan is an accomplished IT professional with extensive experience in IT service delivery and operations. Currently serving as an IT Manager at 香奈兒 since September 2022, Eric leads IT operations across over 20 retail boutiques and corporate locations in Singapore, Indonesia, and the Philippines. Eric has successfully implemented network and support frameworks aligned with ITIL practices, achieving a 30% improvement in system uptime and enhanced end-user satisfaction. Previous roles include Service Delivery Manager at Chanel, Senior Manager at Macquarie Group, Global Desktop Systems Engineer at Mayer Brown, and various positions at Société Générale and Morgan Stanley. Eric holds a Bachelor of Science in Computer Studies (Hons) from City University of Hong Kong.
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