Mathilde Lafont

Mathilde LAFONT is a skilled professional in customer service and product management, currently serving as Customer Service Project Manager for Watches & Jewellery at CHANEL since June 2025. Prior to this role, Mathilde worked as Lead Product Manager at Meilleurtaux, where responsibilities included lead management, Salesforce implementation, data quality projects, and process automation leveraging AI. Mathilde’s experience spans several positions at Avanade, including Senior Functional Consultant for Dynamics 365 Customer Engagement, and includes roles at GROUPE M6, 1000mercis Group, Clevermate, HOTEL GALEON, and OPTIMA AVOCATS. Academic qualifications include a Master’s degree in Marketing and Management of Information Technologies from ISC Paris and CY Cergy Paris Université, with an exchange program completed at Yonsei University.