ChangeCX is focusing to connect customer, product, transaction, and service data at every touchpoint in the shopper’s journey are essential to achieving your objectives, and we’re singularly qualified to make that happen.Our PerspectiveThe most successful retailers today—and beyond—will be the ones who prioritize the customer experience.Connecting customer, product, transaction, and service data at every touchpoint in the shopper’s journey are essential to achieving your objectives, and we’re singularly qualified to make that happen.​The next generation of retail stores will not differentiate between the ability to find, fulfill and service transactions based on the location of either the customer or the product. Creating these highly connected experiences requires a partner who understands how to bring those experiences and the data that drives them into a single, seamless experience for the B2B or B2C shopper.

Consulting

E-Commerce

Information Technology

Internet

Professional Services

Retail

ChangeCX

ChangeCX's headquarters in Plano, TX, United States

Dasarathy Ponnappan

Chris Hogan

Sarah Elizabeth Hughes

Kim R.

Jenny Maynard

Rohit Sharma

Lavanya R

The Project Management and Consulting team at ChangeCX is dedicated to transforming customer experiences by seamlessly integrating data across various touchpoints in the retail journey. This team, comprised of skilled engagement and project managers, collaborates with clients to design and implement customized solutions that enhance operational efficiency and elevate the shopper’s experience. They ensure that projects are executed on time and within budget, while also providing expert consulting to navigate the complexities of retail data integration.

Project Management and Consulting

The Human Resources Team at ChangeCX is dedicated to attracting, developing, and retaining top talent to support the company's mission of enhancing the customer experience. They focus on implementing effective HR strategies, managing employee relations, overseeing recruitment processes, and fostering a culture of collaboration and growth within the organization. Their efforts ensure that ChangeCX remains an innovative and competitive player in the retail data integration space.

Human Resources Team

The Leadership Team at ChangeCX is responsible for setting the strategic direction and vision of the company, ensuring alignment with its mission to enhance customer experience through connected data. This team collaborates to drive innovation in technology and services, fostering an environment that prioritizes customer needs and adapts to the evolving retail landscape. By leveraging their expertise, they ensure that ChangeCX remains a leader in delivering seamless, integrated solutions for both B2B and B2C shoppers.

Leadership Team

The Software Development Team at ChangeCX is responsible for designing, building, and maintaining innovative software solutions that integrate customer, product, transaction, and service data. Leveraging a range of technologies, the team aims to enhance the shopper's journey by creating seamless and connected experiences for both B2B and B2C interactions. Collaborating closely with other departments, they prioritize agility and responsiveness to evolving customer needs, ensuring that the company's digital platforms remain at the forefront of retail innovation.

Software Development Team

This department focuses on the development and deployment of technical solutions and infrastructure.

Technology Services

The Technology and Engineering team at ChangeCX is responsible for developing and integrating advanced digital solutions that seamlessly connect customer, product, transaction, and service data throughout the shopping journey. This team leverages expertise in software architecture, commerce platforms, and technical management to create innovative, data-driven applications that enhance both B2B and B2C retail experiences. Their collaborative efforts ensure that every touchpoint in retail is optimized for maximum customer engagement and satisfaction.

ChangeCX

Org chart

Teams

Project Management and Consulting

Human Resources Team

Leadership Team

Software Development Team

Technology Services

Technology and Engineering

Offices

ChangeCX

Org chart

Teams

Project Management and Consulting

Human Resources Team

Leadership Team

Software Development Team

Technology Services

Technology and Engineering

Offices

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