Lizzy Overlund

Lizzy Overlund is a seasoned professional in customer experience and business transformation, currently serving as Senior Director of Global Business Transformation at SugarCRM since March 2019. Overlund has led significant initiatives, including the company's largest acquisition, and has managed cross-functional projects aligned with corporate strategy. Previous roles include Senior Director of Global Customer Experience and Global Customer Experience Director at SugarCRM, where Overlund focused on customer retention, revenue growth, and the Voice of the Customer program. Earlier experience encompasses leadership positions at Oracle, PayScale, and TalentWise, with notable achievements in customer success management and strategic operational improvements.