Jane Shao is a highly experienced professional specializing in SaaS project delivery and customer engagement. Currently serving as a SaaS Project Delivery and Implementation Specialist at ChannelEngine, Jane has successfully reduced churn rates by 20% and enhanced project delivery speed by 30%. With a strong background in managing substantial client portfolios and leading multi-channel integrations at WPIC Marketing + Technologies, Jane acted as a trusted advisor to clients while overseeing project teams across different time zones. Previous roles include Customer Success Key Account Manager at SnapPay Inc., where Jane was instrumental in increasing customer satisfaction and upselling initiatives, and Marketing and Communications Officer at Abbott Diagnostics Business, where Jane garnered recognition for social media creativity. Jane holds an MBA from Wilfrid Laurier University and a BA in Chinese Literature and History from Shanghai Normal University.
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