Steven Haass

Steven Haass is the Head of Customer Success at chargecloud, where they focus on enhancing the customer journey and driving improvements in customer satisfaction and retention. With over 16 years of experience, they have previously held leadership roles at Indeed, where they scaled Client Success teams across EMEA, and at lastminute.com, where they led significant process improvements. They have a proven track record in team management, operational excellence, and cross-functional collaboration, consistently achieving key performance metrics throughout their career. Steven is dedicated to fostering a collaborative work environment that promotes continuous improvement and innovation.