Michael MacDonald

Michael MacDonald is an experienced professional who has worked in various roles in customer support management. With a Bachelor's degree in Telecommunications and Film from Eastern Michigan University, Michael has held positions such as Sr. Manager at ChargePoint, Management Consultant at Robert Half, and Director at Comcast. In these roles, Michael has successfully managed customer support teams, developed strategic plans, and implemented coaching strategies to drive success. Michael's experience spans from crisis response during the COVID pandemic to overseeing virtual call center operations and leading large teams across multiple states.