Daniel Medd is currently a Customer Experience and Continuous Improvement Manager at Charis. Previously, they served as a Contact Centre Manager, leading a team to significant increases in customer satisfaction and operational efficiency. With experience in various roles, such as Team Leader at Lifeplus and Customer Service Manager at Antylia Scientific, Daniel has demonstrated expertise in strategic planning, people management, and process improvement. Daniel holds a Bachelor of Arts in French and German from Keele University and has a strong background in fostering employee engagement and driving customer satisfaction.
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