Jay Ab is a Senior ServiceNow Consultant/Developer at Charles Schwab, where they define governance and processes to maintain the integrity of configuration item data. Previously, Jay held roles as a ServiceNow Developer at Prosperity Bank and ServiceNow Administrator at Blue Cross Blue Shield, where they implemented ITSM modules and streamlined project management workflows. Jay's earlier experience includes serving as a Linux System Administrator at Air France Cameroon and a Junior IT Support at General Hospital Buea. They earned a Bachelor of Arts in Business Administration from the University of Buea in 2007.
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